Privacy Policy

Arbor Solutions LLC, doing business as Green Team Arbor Solutions (collectively, “Green Team,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, schedule or receive services, communicate with us, make a payment, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not provide personal information through our website or services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Contact information, such as your name, mailing address, service address, email address, and telephone number.
• Service information, such as property details, photographs, access instructions, requested work, estimates, appointments, contracts, and service history.
• Billing and transaction information. Payment card or bank information may be collected and processed by our payment providers; we may receive limited transaction details rather than full payment credentials.
• Communications you send to us by web form, email, telephone, text message, social media, or other channels.
• Marketing and communication preferences, including whether you consent to receive text messages or promotional communications.
• Any other information you choose to provide.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as your Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, approximate location derived from your IP address, and interactions with the website. We may collect this information through cookies, pixels, log files, and similar technologies.

How We Use Information

We may use information to:

• Respond to inquiries and provide estimates, scheduling, tree care, landscaping, maintenance, and related services.
• Send appointment reminders, arrival notices, service updates, invoices, payment notices, customer support messages, and other communications related to your request or account.
• Send marketing or promotional communications when permitted by law and consistent with your choices.
• Process transactions, maintain business records, and administer customer accounts.
• Operate, maintain, secure, personalize, and improve our website, services, and customer experience.
• Detect and prevent fraud, misuse, security incidents, and other harmful activity.
• Comply with legal obligations and protect our rights, customers, employees, property, and operations.

Text Messaging and Mobile Information

If you provide a mobile number and consent to receive text messages, Green Team may send conversational, transactional, and, where separately authorized, promotional text messages. Messages may include responses to your inquiries, estimate and appointment communications, crew arrival notices, service updates, account and invoice information, customer care messages, and occasional offers or promotions.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of further text messages from the applicable messaging program. Reply HELP for assistance, or contact us at info@mygreenteam.com or 1-855-269-4733. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share mobile phone numbers, text messaging originator opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. The disclosure categories described elsewhere in this Policy exclude text messaging originator opt-in data and consent; that information will not be shared with third parties for marketing or promotional purposes. We may disclose mobile information to vendors that help us deliver and support our messaging program, but only as needed to provide those services, as well as when required by law or in connection with a business transfer described below.

How We Disclose Information

We may disclose information in the following circumstances:

• Service providers. We may provide information to companies that perform services on our behalf, such as website hosting, customer relationship management, scheduling, texting, communications, analytics, payment processing, accounting, cloud storage, and information security. These providers may use information only for the services they perform for us, subject to their agreements and applicable law.
• Legal and safety purposes. We may disclose information when we reasonably believe disclosure is required by law, subpoena, court order, or government request, or is necessary to protect rights, safety, property, prevent fraud, or enforce an agreement.
• Business transactions. Information may be transferred as part of a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable law.
• At your direction or with your consent. We may disclose information when you ask us to or otherwise authorize the disclosure.

We do not sell personal information for money. We do not share mobile opt-in information or consent with third parties for their own marketing or promotional purposes.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand website performance, maintain security, and improve our services. Your browser may allow you to block or delete cookies. Blocking cookies may affect certain website features. Third-party analytics or embedded services may collect information under their own privacy policies.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect our operations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Choices

• Text messages: Reply STOP to opt out. You may receive one confirmation message. Reply START if you later wish to re-enroll, where supported.
• Email marketing: Use the unsubscribe link in a marketing email or contact us.
• Cookies: Adjust your browser settings to manage cookies.
• Access or correction: Contact us to request access to or correction of personal information we maintain about you. We may need to verify your identity and may retain information when permitted or required by law.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third Party Links

Our website may link to websites or services operated by others. We are not responsible for their privacy or security practices. Review the privacy policies of third-party sites before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on our website and update the effective date. Changes become effective when posted unless otherwise stated.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to: