Text Messaging Terms and Acceptable Use Policy

These Text Messaging Terms and Acceptable Use Policy govern text messages sent by or to Arbor Solutions LLC, doing business as Green Team Arbor Solutions (“Green Team,” “we,” “us,” or “our”). By opting in to a Green Team text messaging program or sending text messages to a Green Team texting number, you agree to these terms.

Program Description

Green Team uses text messaging to communicate with customers and prospective customers about requested services. Depending on your relationship with us and the consent you provide, messages may include responses to inquiries, estimate follow-ups, appointment confirmations and reminders, scheduling changes, crew arrival notices, service updates, weather delays, account or invoice notifications, customer support communications, requests for feedback, and occasional promotions.

Consent and Enrollment

You may enroll by providing your mobile number and affirmatively consenting through a website form, written or electronic agreement, text-message keyword, recorded verbal consent, or another method permitted by law. By enrolling, you authorize Green Team and its service providers to send text messages to the mobile number you provide, including messages sent using automated technology when applicable.

Consent to receive marketing text messages is not a condition of purchasing goods or services. You represent that you are the subscriber or customary user of the mobile number you provide and that you are authorized to consent to messages at that number. Please notify us promptly if your number changes or is reassigned.

Message Frequency and Charges

Message frequency varies based on your inquiries, appointments, services, account activity, and communication preferences. Message and data rates may apply according to your wireless plan. Green Team does not charge a separate fee to receive text messages, but your wireless carrier may.

Opt Out and Help

You may opt out at any time by replying STOP to a Green Team text message. We may send one final message confirming your opt-out. After opting out, you will no longer receive messages from the applicable messaging program unless you later provide consent again. Where supported, you may reply START to re-enroll.

For assistance, reply HELP, email info@mygreenteam.com, or call 1-855-2MYGREEN (1-855-269-4733). We will honor reasonable opt-out requests communicated through other methods as required by applicable law.

Acceptable Use

When communicating with Green Team by text message, you agree not to:

• Send unlawful, fraudulent, threatening, harassing, abusive, defamatory, obscene, hateful, or discriminatory content.
• Impersonate another person or misrepresent your identity, authority, or relationship with any person or organization.
• Transmit malware, malicious code, unlawful files, unsolicited advertising, bulk messages, or content that infringes intellectual property, privacy, publicity, or other rights.
• Attempt to disrupt, overload, probe, reverse engineer, gain unauthorized access to, or interfere with our systems, messaging provider, telephone numbers, accounts, or services.
• Use the messaging service for emergencies, illegal activity, or any purpose prohibited by applicable law, carrier rules, or messaging-industry standards.
• Submit highly sensitive information by text, including Social Security numbers, full payment-card numbers, bank-account credentials, passwords, or medical information.

We may block, restrict, preserve, or report communications, or suspend access to texting, when reasonably necessary to protect people or systems, investigate misuse, comply with law, or enforce these terms.

No Emergency or Guaranteed Delivery Service

Text messaging is not an emergency service. Do not use text messaging to report an emergency, urgent safety hazard, downed power line, gas leak, fire, or immediate threat to persons or property. Call 911 or the appropriate emergency authority.

Delivery may be delayed or unsuccessful because of carrier availability, network conditions, device settings, filtering, or other factors outside our control. Wireless carriers are not liable for delayed or undelivered messages. Do not rely on text messaging when immediate delivery is required.

Privacy

Our collection and use of information through the messaging program are governed by the Green Team Privacy Policy. We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to operate and support the program, subject to appropriate limitations.

Supported Carriers and Devices

Participation requires a text-capable mobile device and service from a participating carrier. Availability and functionality may vary by carrier and device. Carriers are not responsible for the content of Green Team messages.

Changes or Termination

We may change, suspend, or discontinue all or part of the messaging program or these terms at any time, subject to applicable law. Updated terms will be posted on our website with a revised effective date. Your continued participation after an update constitutes acceptance of the revised terms, except where additional consent is required by law.

Contact Us

Questions about the messaging program or these terms may be directed to: